3 message workflows to implement in your
hotel with Aladin Chatbot & Oracle
Hospitality
The premier guide
to 1:1 automated
guest communication
Check-in
confirmed
2
Calling guests by their name is no longer
enough to provide a personalized
experience. In today’s hospitality
landscape, customers expect attentive
service combined with quick, precise
communication. By mastering this balance,
you can offer unique experiences from the
guests' first interaction, boosting revenue
while reducing the operational workload.
According to Allied Market Research, the
personalized travel market is expected to
reach nearly $450 billion by 2030. So,
here’s the key question for you: where
does a personalized experience begin? We’ll
tell you from our own expertise: it
starts with communication.Aladin Soft. is a
global leader in AI Reservation Agents and
omnichannel communication. We’ve
assisted +95 million travelers with
+1 billion messages exchanged between
customers and hotels.
Effective communication with future
guests is essential even before booking.
This can be achieved through timely,
personalized messaging. But how can
your hotel successfully interact via 1:1
messages with every guest? Is it even
possible to scale customized
communication?
Thanks to hospitality-driven tech tools,
tailored communication is indeed
scalable. The secret lies in smart work
with automation, counting on two
relevant hospitality-tech solutions.
Want to know which ones?
👀
By the end of this guide, you'll discover
automation strategies to enhance your
hotel’s communication and increase
revenue.
Let’s take a closer look!
We'll tell you from
our own expertise:
a personalized
experience
starts with
communication
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How are you
assisting
potential
guests?
Ninety percent of travelers choose
travel brands based on whether they
receive personalized experiences
and recommendations. Have you
considered how your hotel can
provide this level of service to
potential guests?
By implementing
personalized and
automated communication
with guests, your hotel
benefits in 3 key areas:
1. The guest experience is
enhanced, as your hotel
shares the most relevant
offerings to generate more
value to the stay.
2. Direct revenue
increases at your hotel
via effective communication,
providing cross-sell and
upsell opportunities.
3. Your team takes on
fewer repetitive and
operational tasks thanks
to intelligent automation.
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1. Provide
high-quality
responses 24/7
47% of customer service demand
occurs outside business hours.
So, the question to consider: Is your
hotel prepared to immediately
manage such interactions?
Providing instant, high-quality
responses to potential guests is
non-negotiable if you want to
streamline communication. This is
why it’s crucial to have an AI
Reservation Agent capable of
handling the FAQs your hotel
receives no matter the time.
When the initial interaction
depends entirely on human agents,
response delays may lead potential
guests to search for an OTA or even
to a competitor.
From the very first interactions
with potential guests, your hotel
can start achieving significant
operational results. To make this
possible, some essential
elements must be considered:
💡
Pro tip: Ensure the AI
Reservation Agent you
choose can be trained
with your hotel’s specific
details, so the quality of
responses becomes a
competitive advantage.
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2. Be present on
key channels
Wherever your guest is, that’s where
your hotel needs to be. Whether on
social media, messaging apps, or your
website, make sure your AI-powered
communication platform delivers a
prompt and seamless service.
3. Simplify
interaction
management
for your team
To guarantee continuity in assisting
guests throughout their journey, your
communication and service platform
must be omnichannel. This way, the
customer receives a frictionless,
personalized experience regardless
of the communication channel or
agent involved.
Additionally, omnichannel platforms
provide visibility to all agents,
displaying the end-to-end interaction
history in one place. This eliminates
the need to swap between tabs and
reduces info gaps.
Good for your team, great for
your guests!
🔑
Key insight: Aladin Softwares
database points out that 75% of
traveler interactions happen
via the AI Reservation Agent on
the hotel’s website. Does your
property take full advantage of
hospitality-tech tools to
communicate with potential
guests?
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4.Leverage Tech
To
Streamline
Operations
Using technology to simplify daily
operations allows your staff to focus on
delivering unique guest experiences. With
the right tools, you can:
Eliminate redundant data
entry across systems.
Track past guest interactions
effectively.
Delegate routine tasks to AI.
Free your team from
repetitive tasks.
An AI-powered communication
platform that integrates with
your Property Management
System (PMS) is essential for
scaling operations and
delivering personalized,
automated communication
throughout the guest journey.
This is where Aladin Soft &
Oracle Hospitality come
together to help your hotel
reach new heights!
Hi Janice, welcome to the London
hotel! Join us for a welcome drink
at 7pm in our restaurant!
🍸
That's great! Thank
you very much
😊
Aladin Soft. +
Oracle Hospitality:
how to leverage 1:1
automated
communication with
your guests
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Imagine sending the right message to the
right guest at the right time on their
preferred communication channel. This
isn’t magic—it’s SalesBot, and it’s at your
fingertips! Aladin Soft. just launched its
newest solution, SalesBot. It allows the
creation of automated individual
message workflows via WhatsApp
throughout your guests' journey.
When integrated with PMSs like OPERA,
your hotel takes automated
communication even further, delivering
1:1 messaging before guests even
confirm their booking. Aladin Chatbot
consumes data from your PMS to
tailor every interaction. With this
solution, your hotel can also customize:
Message templates for each
interaction;
Timing for sending messages (e.g.,
after cart abandonment or check-in
confirmation);
Tags to manage interactions
efficiently;
AI activation rules—deciding when AI
should handle conversations or when
to transfer to human agents.
Ready to explore the full potential of
these tools? Let’s take a tour of the whole
guest journey and discover how it all
works in practice. You’ll see firsthand
how your hotel can boost both
efficiency and revenue!
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From pre-stay to post-stay, Aladin Soft. &
Oracle Hospitality features are here to
support your hotel’s communication so you
can unlock new revenue streams
intelligently. Using the appropriate
solutions, you’ll work smarter not harder.
3 personalized
message workflows to
reduce manual tasks
and increase revenue
During Stay
Pre-stay
Post-Stay
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With the traveler’s name and
phone number captured,
ALadin Bot checks via
OPERA whether the booking
was finalized after a period
determined by your hotel.
If the reservation isn’t confirmed
in the PMS, Aladin Bot sends a
personalized, automated
message to re-engage the
potential guest offering an
effortless booking process.
A traveler requests a quote
from your hotel using
Aladin Bot’s AI Reservation
Agent but doesn’t
complete the booking.
Pre-
stay
During
stay
Post-
Stay
Check out how 1:1 message workflows can transform
every communication into a revenue opportunity.
1 . Pre-stay
Marriott
Hotel Online
11:23
Hey John! We noticed you didn’t complete
your booking at the London Hotel. To
guarantee a great time with us, finalize
your reservation now.
Remember: vacancies are limited and the
period you’re looking for is usually popular
among travelers.
Complete my booking
2.
3.
1.
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Pre-
stay
During
stay
Post-
Stay
How does your hotel benefit
from this automation?
Check out how 1:1 message workflows can transform
every communication into a revenue opportunity.
How does your hotel benefit
from this automation?
Your team is free from sending
repetitive follow-up messages.
Travelers can seamlessly finalize
their booking on their own.
Your hotel never misses revenue
opportunities from direct
bookings.
By automating and customizing
the very first step, your hotel
demonstrates:
Continued conversation,
eliminating the need for travelers
to repeat their information.
Proactive engagement, showing
genuine interest in creating a
unique experience.
Frictionless booking, making it
easier for potential guests to
convert to direct bookings.
Reduces manual workload for
your team.
Minimizes errors from
repetitive tasks.
Shortens check-in lines at the
front desk.
⚠ Real case alert: an Aladin
Bot client that’s already using
SalesBot achieved a 179x ROI
simply by sending
abandoned cart messages!
This hotel gained outstanding
profit by asking travellers
whether they would like to
finish their booking or not.
Impressive, right?
💡
Pro tip: As soon as the booking
is complete and all guests’ info is
saved in OPERA, you can automate
a check-in message with SalesBot.
SalesBot identifies guests
who are going to check in
within a specific timeframe
The guest reservation
details are stored in OPERA
SalesBot sends personalized
messages with information
prompting an online check-in.
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The guest checks in
at the hotel
While guests are staying at your hotel,
it’s crucial to communicate with them
about your available amenities and
hotel policies. If they don’t know what’s
offered or how some services work, they
miss out on the full experience.
SalesBot searches for data in the
PMS and confirms the check-in
SalesBot sends a message
detailing all extra services guests
can enjoy during their stay.
Fewer FAQs at the front desk.
Increased opportunities to
drive revenue.
Enhanced guest experience
from streamlined
communication.
Send messages to inform guests about:
Restaurant hours and available menu;
Extra services like the spa or sightseeing packages;
Relevant info about the city to experience its best;
Important contact numbers, such as the front desk.
Pre-
stay
During
stay
Post-
Stay
How does your hotel benefit
from this automation?
Check out how 1:1 message workflows can transform
every communication into a revenue opportunity.
2 . During-stay
1.
2.
3.
Marriott Hotel
Online
11:23
Hi John, welcome to the Marriott Hotel!
We’re thrilled to have you with us.
Make the most of your stay by enjoying
all that our hotel offers.
Discover all our experiences
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The guest checks out
of the hotel
This workflow reinforces the hospitality
principle that the first booking may
happen via an OTA, but from the
second booking onward, it should
be through direct channels.
SalesBot sends a message only
to guests registered with an
OTA origin in OPERA, offering
a promotional voucher for a
new stay via direct booking.
SalesBot searches for data in the PMS
and confirms the check-out occurred.
Pre-
stay
During
stay
Post-
stay
How does your hotel benefit
from this automation?
Check out how 1:1 message workflows can transform
every communication into a revenue opportunity.
Maximized revenue
from direct bookings.
Reduced dependency on OTAs.
Strengthened loyalty between
guests and the hotel.
The guest relationship doesn’t end when
they leave your hotel. There are plenty of
revenue opportunities in this part of the
journey, especially when guests come
from OTA bookings.
SalesBot & OPERA can help with turning
travelers into direct booking guests.
Check out how it’s done:
3 . Post-stay
1.
2.
3.
Marriott Hotel
Online
11:23
Hey, John. It was a pleasure having you at the
Marriott Hotel! We’re looking forward to your next
stay.
Here’s a 20% discount voucher to be used for
booking directly with our hotel. You can reach us
via WhatsApp, website or social media.
Remember: this voucher is valid for the next 6
months and the reservation must be done by
one of Marriott Hotel’s direct channels.
Get my voucher
Are you ready
to automate
messages and
boost revenue?
15
AladinSoft & Oracle Hospitality
certainly empowers your hotel to
revolutionize communication with
guests throughout their entire journey!
And the best part? Your team won’t be
overwhelmed, and your hotel’s profits can
soar!
Let’s recap the benefits of smart
automation for your property:
Timely interactions throughout the
guest journey, from price quote to
post-stay.
Increased engagement by sending
messages through the most popular
channel.
Anticipating guest needs by delivering
the right message at the right time.
Reduced operational workload by
automated Chat with the right tech
solutions. Maximized revenue through
cross- selling and upselling strategies.
Don’t miss the opportunity to discover how
SalesBot, together with popular PMSs like
OPERA can unlock new revenue streams
and improve your hotel’s communication
effectiveness. Talk to one of our specialists
today!
Learn more
Aladin Soft. is a global leader
in AI reservation agents and
omnichannel communication
for hotels. We offer
centralized control over all
the hotel’s communication
channels with the highest
level of automation.
For five consecutive years,
Aladin Soft. has been awarded
the Best AI Reservation Agent
by HotelTechAwards.
Everything your hotel needs is
all in one place. Talk to one of
our specialists and understand
how our solutions will support
your hotel’s revenue generation.
+95 Mi
+1.1 Bi
+4000
customers all
over the world
+80
of travelers
served
Languages
of messages
exchanged
Aladin Software
& ChatBot
